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Two women display their art Dr. Ken Crawford at work in his exam room Two community volunteers staff a table selling Maple Syrup products as a fundraiser A large group of community members pose in front of the health center after a fundraising and awareness walk for myeloma
 

Your Rights and Responsibilities as a Client

AS A CLIENT, YOU HAVE THE RIGHT TO . . .

AS A CLIENT, IT’S YOUR RESPONSIBILITY TO . . .

For a complete description of our “Client Rights and Responsibilities” Policy, please see the poster in the waiting room.)

IF YOU ARE NOT HAPPY WITH THE SERVICE YOU HAVE RECEIVED

We encourage you to speak directly to the staff member involved first. If, for any reason, you are not able to raise your concern with the staff member involved, or if you are not satisfied with the response, please bring this information forward to the attention of our Executive Director. You can do this by completing the “I have a concern…” form found in the waiting room.

We want to continue to improve the programs and services we offer to individuals and the community of North Lanark. If you have a concern, we welcome knowing about it. Often, we may not know that a problem exists until it is brought to our attention.

If you have a concern that you would like to raise, you can bring it to the attention of
John Jordan , Executive Director, 613-259-2182.